This Privacy Policy (“Policy”) explains how SIWARAH FZC (“Company”, “we”, “us”, “our”) owner of the ZEKO JEWELS brand, collects, uses, stores, and protects personal data when you access or use zeko-jewels.com (the “Website”) and any related products or services (collectively, the “Services”).
We respect your privacy and are committed to protecting it through our compliance with this Privacy Policy. This Policy describes the types of information we may collect from you or that you may provide (“Personal Information”) on the Website and our practices for collecting, using, maintaining, protecting, and disclosing that Personal Information. It also describes the choices available to you regarding our use of your Personal Information and how you can access and update it.
This Policy is a legally binding agreement between you (“User”, “you” or “your”) and ZEKO JEWELS FZC. If you do not agree with the terms of this Policy, you may continue to browse the Website for informational purposes only. However, you will not be able to use features or Services that require the collection or processing of Personal Information.
By accessing and using certain features of the Website or Services, including submitting your Personal Information, placing orders, or completing transactions, you acknowledge that you have read, understood, and agree to be bound by this Policy.
1. Automatic Collection of Information
When you open the Website, our servers may automatically record information that your browser sends. This data may include your device’s IP address, browser type and version, operating system type and version, language preferences, pages visited, access times and dates, and other statistics.
Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding the usage and traffic of the Website and Services. This statistical information is not otherwise aggregated in such a way that would identify any particular User of the system.
2. Collection of Personal Information
You can access and use the Website and Services without telling us who you are or revealing any information by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the features offered on the Website, you may be asked to provide certain Personal Information (for example, your name and e-mail address).
We receive and store any information you knowingly provide to us when you create an account, publish content, make a purchase, or fill any forms on the Website. When required, this information may include the following:
- Account details (such as username, unique user ID, password, etc.)
- Contact information (such as email address, phone number, etc.)
- Basic personal information (such as name, country of residence, etc.)
- Payment information (processed securely via third-party payment providers)
3. Identity Verification and AML/KYC Compliance
For certain transactions — particularly high-value purchases — we may request additional information, including government-issued identification documents (e.g., passport, Emirates ID).
This information is collected for compliance purposes, including to meet Anti-Money Laundering (AML) and Know Your Customer (KYC) obligations and to demonstrate to our banking and regulatory partners that transactions are legitimate and in accordance with applicable laws in the United Arab Emirates.
If you do not provide the requested verification documents when required, we may not be able to complete your transaction.
4. Use and Processing of Collected Information
We act as a data controller and a data processor when handling Personal Information, unless we have entered into a data processing agreement with you in which case you would be the data controller and we would be the data processor.
In order to make the Website and Services available to you, or to meet a legal obligation, we may need to collect and use certain Personal Information. If you do not provide the information that we request, we may not be able to provide you with the requested products or Services. Any of the information we collect from you may be used for the following purposes:
- Create and manage user accounts
- Fulfill and manage orders
- Deliver products or services
- Improve products and services
- Respond to inquiries and offer support
- Prevent fraud and ensure compliance
- Respond to legal requests and prevent harm
- Run and operate the Website and Services
5. Payment Processing
In case of Services requiring payment, you may need to provide your credit card details or other payment account information, which will be used solely for processing payments. We use third-party payment processors to assist us in processing your payment information securely.
Payment Processors adhere to applicable security standards and are responsible for their own privacy practices. We recommend reviewing the privacy policies of such Payment Processors.
6. Managing and Retaining Information
You may request to delete certain Personal Information we have about you. When you delete Personal Information, we may maintain a copy of the information as required to comply with legal obligations or as necessary for business purposes.
We will retain and use your Personal Information for as long as necessary to enforce our agreements, resolve disputes, and comply with legal obligations.
7. Disclosure of Information
We may share your Personal Information with our affiliates, contracted companies, and service providers that assist in the operation of the Website and provision of Services. We do not share any personally identifiable information with unaffiliated third parties for their own marketing purposes.
We may disclose Personal Information if required by law, legal process, or to protect our rights or the safety of others.
8. Cookies and Tracking
Our Website uses cookies to help personalize your online experience. You may choose to accept or decline cookies through your browser settings.
9. Data Security
We secure information you provide using reasonable administrative, technical, and physical safeguards. However, no data transmission over the Internet can be guaranteed as completely secure.
10. Changes and Amendments
We reserve the right to modify this Policy at any time. When we do, we will revise the updated date. Your continued use of the Website after such changes constitutes your acceptance of the revised Policy.
11. Contacting Us
If you have any questions, concerns, or requests regarding this Policy or your data, please contact us at:📧 info@zeko-jewels.com